Reference

Terms & Conditions for Your mental99 Account

mental99 Terms & Conditions explain how you open, use and protect your account while accessing our Indonesia lobby.

Account accessWallet checksLocal eligibilityPolicy updates

What These Terms Cover Before Access

mental99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Terms & Conditions apply when you create an account, sign in, use the lobby or request a withdrawal. They explain accurate account details, phone verification, permitted access where local law permits, wallet ownership and the steps we take when account activity needs checking. DANA, OVO,

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GoPay and QRIS may appear as payment choices, but each transaction remains subject to the account name, wallet status and instructions shown at checkout. Bank transfer and virtual account steps must be followed exactly, including any reference shown for your account. We may update these terms
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when an operational or legal requirement changes; the current wording is the version to read before continuing. If you disagree with a change, contact our support route before using the account again.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP WITH TERMS

Get Clear Answers on Account Rules

A clear contact path helps when a Terms & Conditions question affects your account, wallet status or access.

ACCOUNT SAFEGUARDS

How We Apply These Terms

The Terms & Conditions work alongside practical account safeguards rather than replacing them. We use the details you provide to operate access, match payment records and handle support requests, while security checks…

Data handling

We use account details, phone verification results and transaction references to apply these terms. When you contact us, share only what is needed for the request. We do not need your password, one-time code or complete wallet credentials to explain a clause.

Cookies

Cookies can preserve session settings and help the account path work across your phone or browser. Your cookie choices may affect convenience, but they do not change the Terms & Conditions covering account access, payments or eligibility.

Account security

You are responsible for keeping your sign-in details private and for checking the phone used during verification. If access looks unfamiliar, stop using the account and contact us with the sign-in details you can safely confirm.

Record retention

We retain account and transaction records for the period needed to operate the service, resolve disputes and meet applicable requirements. If you ask about a record, identify its date or reference so we can locate the correct entry.

Policy changes

When these Terms & Conditions change, we publish the revised wording through the policy access point. Read the update before continuing, because the new text may affect account steps, payment checks or access where local law permits.

Your request

You can ask for a copy of relevant account data, a correction to inaccurate details or an explanation of a policy action. Send the request through support and include enough account context for a safe identity check.

Answers About mental99 Terms & Conditions

These Terms & Conditions questions cover the points you are most likely to check before opening or using an account. We keep the answers tied to account access, local payment handling, security and policy requests, rather than describing unrelated lobby features. Where eligibility is discussed, access depends on local law.

They cover account creation, phone verification, sign-in, wallet use, withdrawals, security, policy changes and support requests. They also explain that access is available where local law permits and that you must provide accurate details for account and payment checks.

Yes. Phone verification is an account step described by the Terms & Conditions. Use a number you control, keep the one-time code private and complete any additional check shown on screen before using wallet functions or requesting account changes.

Those local rails may be available when shown in your account. The Terms & Conditions require you to follow the displayed steps and use payment details that match your account where requested. Bank transfer and virtual account instructions must also be followed exactly.

Contact support before making another transaction and identify the detail that needs correction. We may ask for an account check before changing it. Accurate name, phone and payment details help us apply the Terms & Conditions to the correct account.

We publish revised Terms & Conditions through the policy access point when an operational or legal requirement changes. Read the new wording before continuing. If you do not understand a change, contact support with the clause and your question.

Send a request through the account support route with your registered phone number, the record or detail involved and the correction requested. Do not include your password or one-time code. We may complete an identity check before responding.

Access or a transaction may require a further check when account details, wallet status or local eligibility cannot be confirmed. Eligibility depends on local law. We will use the available support route to explain the next step without requesting secret sign-in codes.

Terms & Conditions for Your mental99 Account

Get Clear Answers on Account Rules

How We Apply These Terms

Data handling

Cookies

Account security

Record retention

Policy changes

Your request

Answers About mental99 Terms & Conditions

01 What do the mental99 Terms & Conditions cover?

02 Do I need to verify my phone before account access?

03 Can I use DANA, OVO, GoPay or QRIS under these terms?

04 What happens if my account details are inaccurate?

05 How do policy changes affect my mental99 account?

06 How can I ask for my account data or a correction?

07 Can access be refused under the Terms & Conditions?

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