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Privacy Policy for Your mental99 Account

Our Privacy Policy explains how mental99 handles the details you provide when you open an account, verify your phone, enter the lobby or use DANA, OVO, GoPay and…

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How Our Privacy Policy Applies

mental99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We use account details to create and maintain your profile, confirm phone ownership and respond when login or wallet status stalls. Payment references may show whether a DANA, OVO, GoPay or QRIS request was submitted, matched and completed; we do not treat a receipt image as

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permission to use unrelated personal details. Device and session records help us identify unusual access, protect account recovery and keep the correct account open on your phone or desktop. We may retain records for as long as needed for account support, security checks, dispute handling or
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legal duties. Our Privacy Policy applies to information collected through the mental99 website and related account paths. Where local law permits, you may request access, correction or deletion, subject to records we must keep.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT YOUR WAY

Get Privacy Policy Help Without Guesswork

A clear contact path matters when your account details or payment record needs attention.

DATA HANDLING

What We Do With Your Account Details

We keep this policy practical by linking each data use to an account task you can recognise.

Account details

We may use your phone number and account identifiers to create your profile, complete phone verification and restore access. We do not need your account password in a support message, and you should never send it to us.

Payment references

A DANA, OVO, GoPay or QRIS reference helps us match a wallet event to your account. Bank transfer and virtual account records can serve the same purpose when a receipt or status question needs checking.

Cookies and devices

Cookies and device signals can support login continuity, page operation and security checks across mobile and desktop paths. You can manage browser cookie settings, although removing some cookies may affect account access or saved preferences.

Account security

Phone verification and session checks help us distinguish your normal account activity from an unfamiliar device. If a login looks unusual, we may pause a request and ask for account ownership details before discussing private data.

Retention period

We retain personal and payment records only for the period connected to account support, security, dispute handling or a legal requirement. When a record is no longer needed, our handling follows the applicable retention process.

Change requests

You can ask to access, correct or delete eligible personal data by contacting support from your account path. Include a precise request, and we may verify your identity before confirming what can be changed or removed.

Privacy Policy Answers Before Account Access

These Privacy Policy answers cover the questions we expect you to ask before opening a mental99 account. They explain the records connected to phone verification, wallet activity, cookies, devices and support contacts in plain terms. If your situation involves a specific payment reference or access request, use the account support path so we can check the relevant record. Eligibility and access depends on local law, and we may need to confirm ownership before sharing account information.

The Privacy Policy covers information connected to your account, phone verification, device sessions, cookies, support requests and payment references. It explains why we use those records, how we protect access, how long records may remain and how you can ask about eligible personal data.

We may collect details needed to create and maintain your account, including your phone number, account identifiers, verification status and support correspondence. Device and session details may also be recorded for login continuity and security checks. We do not ask you to send your password.

Yes. The Privacy Policy covers payment references linked to your account, including DANA, OVO, GoPay and QRIS, as well as bank transfer and virtual account records. These details help us match a submitted request, check status and respond to receipt questions.

Contact support through the account path and state whether you want access, correction or deletion of eligible information. Include the account phone number and a clear description of the request. We may verify account ownership before explaining the records or applying a change.

Cookies can support page operation, login continuity and saved preferences on your mobile or desktop browser. You can change cookie controls in your browser settings. If you remove required cookies, some account functions may not work as expected until you adjust those settings.

Retention depends on why a record exists. We may keep account, payment and support records for security checks, dispute handling, account assistance or legal duties. When the relevant purpose or duty ends, the record follows our applicable removal or retention process.

Use the support contact connected to your account and describe the privacy concern without including a password or wallet PIN. For a payment question, add the reference and date. We can explain the request path and any ownership check needed before discussing private information.

Privacy Policy for Your mental99 Account

Get Privacy Policy Help Without Guesswork

What We Do With Your Account Details

Account details

Payment references

Cookies and devices

Account security

Retention period

Change requests

Privacy Policy Answers Before Account Access

01 What does the mental99 Privacy Policy cover?

02 What account data does mental99 collect?

03 Does the Privacy Policy cover DANA and QRIS records?

04 How can I request a copy or correction of my data?

05 How does mental99 use cookies on my device?

06 How long does mental99 keep Privacy Policy records?

07 Who should I contact about a Privacy Policy concern?

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